ash365 Privacy Policy

1 Introduction

Ash365 is a trusted online gaming platform in Bangladesh. We believe you should have full control over your personal information. This Privacy Policy ("Policy") explains how ash365 collects, uses, stores, and protects your data.

Our Privacy Policy is built in accordance with international data protection standards. By using the ash365 platform — whether via website, mobile app, or any other channel — you accept the terms of this policy.

This policy should be read alongside ash365's Terms & Conditions and Responsible Gaming Policy. Together, the three documents define the full relationship between ash365 and its users.

2 What Information We Collect

Ash365 may collect the following types of information:

3 How We Collect Information

Ash365 collects information in the following ways:

• Directly from you: When completing registration, KYC verification, deposit, and withdrawal forms.
• Automatically: When you use the ash365 website or app, certain information is automatically collected through cookies and log files.
• Via Third-Party Verifiers: Licensed third-party services may be used for identity and age verification.
• Via Payment Processors: Transaction data is automatically recorded for payments made via bKash, Nagad, or bank transfer.

Every piece of data we collect serves a specific purpose and is never used beyond that purpose. This is our core commitment.

4 Purpose of Data Use

Ash365 uses your information for the following purposes:

• To create, manage, and verify accounts.
• To process deposits and withdrawals.
• To provide customer service and support.
• To prevent fraud, money laundering, and unauthorized activity.
• To fulfill legal and regulatory obligations.
• To improve platform quality and security.
• To keep you informed about relevant promotions and offers (you can opt out at any time).
• To provide recommendations and support related to responsible gaming.

5 Data Sharing

Ash365 may share information with third parties in limited circumstances and for clear reasons:

• Payment Processors: With bKash, Nagad, Rocket, or bank — solely to process transactions.
• Identity Verifiers: With licensed service providers for the KYC process.
• Legal Authorities: Where disclosure is legally required by court order or government directive.
• Security Investigators: To assist in investigating fraud or criminal activity.

Ash365 does not share your information with anyone outside the cases listed above. Every partner organization we work with operates under a strict confidentiality agreement.

6 Cookie Policy

Cookies are used on the ash365 website and app. Cookies are small data files stored in your browser or on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language and preferences.
• Analytical Cookies: To analyze platform usage — on a fully anonymized basis.

You can disable analytical cookies from your browser settings. However, disabling essential cookies may cause some ash365 features to not work properly.

7 Your Rights

As an ash365 user, you have the following rights:

• Right to Access Information: You can find out what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that processing of your data be restricted for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise these rights, please contact customer support. We aim to respond within 30 business days. However, certain information may need to be retained for a specified period due to legal obligations or security requirements.

8 Security Measures

Ash365 uses industry-leading technology to protect your data. Our security infrastructure is continuously updated.

• TLS 1.3 encryption is applied to all data transfers.
• Server data is protected with AES-256 encryption.
• Account protection with Multi-Factor Authentication (MFA).
• Regular penetration testing and vulnerability scanning.
• 24/7 security monitoring system.
• Strict data access control policies for staff.

9 Protection of Minors

Ash365 strictly does not provide services to anyone under 18. We do not knowingly collect any information from minors.

If we are informed that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed. Parents and guardians are encouraged to monitor their children's online activity.

10 Policy Changes

Ash365 may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent via email or on the platform for significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page from time to time to stay up to date with our latest Privacy Policy.

11 Contact

If you have any questions about this Privacy Policy or would like to make a request regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 from within the ash365 platform.
• Response Time: Typically within 1–2 business days.

Our dedicated privacy team takes your concerns seriously and is committed to resolving them as quickly as possible.