ash365 Terms and Conditions

1 Introduction

Ash365 is a trusted online gaming platform in Bangladesh, operating under an international license. These terms and conditions ("Terms") constitute a legal agreement between ash365 and its users. By accessing ash365, registering an account, or using any of our services, you agree to be fully bound by these Terms.

These terms and conditions are published in English to ensure clarity for all ash365 users. ash365 is committed to full transparency — there are no hidden terms. Every condition is stated clearly and openly.

These Terms should be read alongside the ash365 Privacy Policy and Responsible Gaming Policy. Together, the three documents form the complete agreement governing the relationship between ash365 and its users.

2 Eligibility Requirements

To use ash365, you must meet the following requirements:

• You must be at least 18 years of age.
• Online gaming must be legally permitted in the country from which you are accessing the platform.
• You are creating the account in your own name and for your own use — not on behalf of anyone else.
• You must not have been previously banned by ash365.
• You have not voluntarily opted into self-exclusion.

3 Account Register

You are required to provide accurate and complete information when registering with ash365. ash365 reserves the right to close any account found to have been registered with false information.

• Each individual may register only one account. Multiple accounts are strictly prohibited.
• The name, address, and mobile number provided at registration must be accurate.
• A government-issued ID (NID or passport) may be required for account verification.
• You are solely responsible for keeping your account password secure.
• Accounts cannot be transferred or sold.

If you suspect unauthorized access to your account, contact ash365 customer support immediately. Prompt reporting allows us to take swift action.

4 Deposits & Payments

Deposits at ash365 can be made via bKash, Nagad, Rocket, and bank transfer. All transactions are secured with SSL encryption.

• The minimum deposit amount is BDT 200.
• Please use the correct reference number when making a deposit.
• Deposits are typically credited to your account within 5 minutes. If there is a delay, please contact support.
• Third-party deposits are not permitted — only use a payment method registered in your own name.
• Credit card debt or borrowed funds should not be used for the purpose of making deposits.

5 Withdrawal Policy

Your account must be fully verified before you can make a withdrawal from ash365. Withdrawals from unverified accounts may be subject to delays.

• The minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 5–15 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Bonus funds can only be withdrawn after meeting the specified wagering requirements.
• KYC verification is mandatory for your first withdrawal.

Ash365 complies with international regulations to prevent money laundering. ash365 reserves the right to investigate any suspicious financial transactions and, where necessary, report them to the relevant authorities.

6 Bonuses & Promotions

Bonus and promotional offers on ash365 are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

• The welcome bonus is available to new members one time only.
• Bonus funds generally require wagering a set multiple of the deposit amount.
• Claiming bonuses from multiple accounts is strictly prohibited.
• Ash365 reserves the right to modify or cancel any bonus offer at any time.
• Violating bonus terms will result in forfeiture of the bonus and any associated winnings.
• Separate terms apply for free spins, cashback, and reload bonuses.

7 Gaming Rules

All games on ash365 operate using RNG (Random Number Generator) technology and are regularly audited by independent third parties. Every game result is entirely fair and unbiased.

• In the event of a disconnection during a game, ash365's server records shall be considered final.
• Ash365 reserves the right to correct any erroneous payouts resulting from software errors.
• Ash365 reserves the right to change Sports Betting odds.
• In Live Casino, the dealer's decision is considered final.
• Accounts may be suspended for violations of the gaming rules.

8 Prohibited Activities

The following activities are strictly prohibited on ash365. Engaging in any of them will result in permanent account closure and may lead to legal action:

• Creating multiple accounts or using another person's account.
• Using a false identity or forged documents.
• Abusing the bonus system or engaging in bonus arbitrage.
• Initiating chargebacks, committing fraud, or using unauthorized payment methods.
• Attempting to hack or crack the gaming software.
• Using bots, automation tools, or any automated software.
• Colluding with other players to manipulate the system.
• Using an account for money laundering or illegal transfer of funds.

9 Privacy & Data Protection

Ash365 takes the protection of your personal information seriously. We never sell your data to third parties. Your information is used solely for the purpose of providing our services.

• Your information is used for account verification, payment processing, and customer support.
• Information may be disclosed to regulatory authorities where required by law.
• All data is protected with SSL 256-bit encryption.
• For more details, visit our Privacy Policy Read.

10 Responsible Gaming

Ash365 believes gaming should be a form of entertainment — not a financial solution. We encourage all members to play responsibly.

• Never wager more than you can afford to lose.
• Set daily or weekly deposit limits on your account.
• Take a break or set up self-exclusion whenever you need it.
• If you notice signs of gaming addiction, contact support immediately.

For more details, visit our Responsible Gaming View Page.

11 Account Closure & Suspension

You may request to close your account at any time. Contact customer support and the process will be completed within 24 hours.

• Please withdraw any remaining funds before closing your account.
• Ash365 reserves the right to close any account without notice for violations of its terms.
• Bonus funds in closed accounts will be forfeited.
• Accounts cannot be reactivated during a self-exclusion period.

12 Right to Modify Terms

Ash365 reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via email or an in-platform notification in advance.

Continued use of ash365 after any changes takes effect will be considered acceptance of the updated terms. Please visit this page regularly to stay informed.

For any questions regarding these terms and conditions, please contact our customer support team. We are always here to help.